Immediately after Club Motul has delivered goods to the customer, the customer will inspect them.
If you have a complaint about our products or services, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receipt of the complaint.
If you as a business customer are not satisfied with the handling of your complaint, you can submit it for mediation to Thuiswinkel (via www.thuiswinkel.org)."
We will do our very best to resolve your complaint to your satisfaction. If you are nevertheless not satisfied with the handling of your complaint? As a consumer, you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
We request that you notify us of a defect as soon as possible after discovery. The customer must give Club Motul the opportunity to investigate the complaints. In the absence of strict observance by the customer of the above provisions, any claim by the customer in this regard lapses.
After discovery of a shortcoming in an item, the customer is obliged to do everything that prevents or limits damage, expressly including any immediate cessation of use. The delivered goods may differ on minor points from the images, drawings, statements of capacities, specifications, diagrams and other documentation included in the web shop. In these cases there is no defect.
Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
Einsteinweg 11
6662 PW Elst (Gld.)
Netherlands
+31 48 136 7160
INFO@CLUBMOTUL.NL